Conflicts in any workplace are inevitable. This is due to the competitive nature instilled in employees to produce their best performance. These conflicts are therefore not always harmful. Alternatively, they show that everyone in the organization wants to be heard to produce their best work for the team leader. This, in turn, optimizes the output that the organization as a whole generates.
Researchers therefore believe that leaders should never hesitate to resolve such conflicts. Instead, they should recognize the same and find ways that everyone can work effectively together. One of the parameters for being a good leader in an organization is therefore to neutralize conflicts between two employees, whether in their team or intra-team.
However, sometimes it becomes difficult to take the time and actively listen to both parties. The leaders themselves have a busy work schedule. There could be an urgent deadline or urgent matters; managers would not be able to devote the time in such situations.
This is where online conflict resolution trainers come in. They design effective strategies by which employees can resolve such conflicts on their own. Before developing these strategies, they get to the root of the problem to determine the reason that caused the particular dispute.
This blog has defined two common causes of conflicts that can arise in your workplace.
Communication
Most conflicts arise because of a lack of communication. This leads to incomprehensible ambiguity in many ways. Suppose a manager had to communicate that a certain deliverable had to be completed by noon tomorrow. However, they didn’t say anything, or even if they did, he was vaguely asked to do so as soon as possible. The employee will inevitably do this at their own pace, which could lead to a delay that they were not even aware of initially. After realizing the same, a conflict between the two is inevitable.
This is where clear, concise and effective communication comes in. If the manager had clearly set the deadline, the employee would have respected it. Effective communication would not have caused delays. Thus, the employee would have completed the work within the required time, which would not have given rise to any conflict between them.
Emotions
Sometimes even the most dedicated employees act on their emotions. For example, an employee may have a bad day. His emotion could lead him to launch a fit of rage in front of another employee. He might realize his mistake later, but by then the damage is already done. It is because of this inherent human nature that can cause conflict among employees.
It turns out that being aware makes them more attentive to their actions within an organization. Specialists who have conflict resolution training just do that. They make all of these catalysts visible to employees so they don’t act on them in the future.
While avoiding conflict may seem like the best and fastest way to go, it rarely translates into a healthy work environment in the long run. It affects the work that the organization produces. Therefore, companies are advised to start organizing seminars with online dispute resolution trainers to minimize the risk of a possible conflict. This will result in increased employee productivity and a better outcome for the business environment.
Interesting related article: “What is motivation?” “