Every minute of the day counts when running a business.
Trying to balance the need to complete work on time and to a high standard with taking new business calls or dealing with inquiries from existing clients can be tricky.
Missing a single call could cause you to lose a customer.
Sending a client to voicemail won’t leave a good impression.
So how do you avoid this problem?
The most efficient way to keep track of work and keep callers happy at the same time is a telephone answering service.
An example of this service is to hire a virtual receptionist who acts as a receptionist at the front desk of your business while answering calls and managing your schedule remotely.
Here are 5 reasons why you should invest in a virtual assistant response service.
1. Add professionalism to your customer service
Virtual receptionists are professionally trained to provide quality service to clients and clients.
There’s no guarantee that callers will leave a voicemail message if they can’t reach someone, and it could mean losing a customer if they call elsewhere instead.
A virtual receptionist can answer calls quickly, resolve simple requests, and take messages or redirect larger calls to the right people.
Prompt and professional call answering services will leave a better impression of your business and satisfy existing customers.
2. Put real people behind your marketing communications
Chatbots are more and more common these days, but people don’t want to waste their time with automated responses.
Being able to speak to a real person with human-to-human interaction avoids frustrating clients and clients with pre-designed Q&A that don’t actually solve their problems.
Let a virtual receptionist represent your business and provide personalized service, and customers will have a more authentic experience.
Getting quick responses in a human voice can encourage customers and clients to continue doing business with you.
3. Get consistent and reliable call responses
If you have a small business, you may not have a dedicated person to answer phone calls.
Expecting yourself or your busy employees to get things done while juggling call interruptions won’t work.
Virtual receptionists eliminate this problem by creating a consistent and reliable standard for answering calls, taking information and communicating to the right people.
You can set up scripts for phone calls and identify what information the receptionist needs to collect when taking messages, and she will do the rest.
4. Get help managing your day
Like a regular receptionist, virtual receptionists can do more than just take phone calls for you.
Access to your team’s electronic calendars means a virtual receptionist can manage appointments and deadlines in real time.
They’ll know instantly if you’re available to book and can set up alerts so you don’t forget and miss a meeting.
This saves the hassle of having to check in with multiple people, as customers can simply speak with the virtual receptionist.
5. It’s also profitable
Hiring a full-time on-site receptionist can cost a lot of money.
What if you invest in recruiting and training someone and it doesn’t work?
You can avoid this risk and spend less than a traditional salary by hiring a virtual receptionist only for the hours you use them.
Virtual receptionist answering services are easily scalable based on the number of calls you receive, which is especially useful for seasonal businesses.
Focus on your business instead of the phone
Here are the 5 main reasons to have a virtual receptionist service to answer your business calls.
Not only does this service provide a professional facade for clients and clients, but it frees up more your time to realize your projects.
Happier customers and an efficient workflow can only be good news for your bottom line.
Interesting Related Article: “The Dying Art of Customer Service”